Return, Exchange & Refund Policy
Our Policy
At Tayyaba Hassan, we are committed to providing high-quality products and ensuring customer satisfaction. We carefully review every return request to ensure that it meets the conditions outlined below.
Refund Policy
- Approved refunds are issued as store credit / coupon codes for future purchases.
- No cash, bank-transfer, or original-payment-method refunds are offered.
- Store credit is provided only when the return & exchange cannot be completed because the requested size, color, or product is unavailable.
Return & Exchange Conditions
- Return & Exchange is accepted if the wrong product was delivered or the product arrived damaged.
- Return & Exchange requests must be submitted within 48 hours of delivery.
- Items must be unused, unworn, unwashed, and have their original tags.
- Return & Exchanges are allowed for size issues or manufacturing defects caused by Tayyaba Hassan.
- Sale/discounted items are final sale and are not eligible for return & exchange or refund.
- Return shipping is paid by the customer unless the item was incorrect or defective.
- If the requested replacement is unavailable, a store-credit coupon is issued.
How to Request an Return & Exchange or Refund
Customers must contact info.tayyabhassan@gmail.com or +92 337 7878841 and provide:
- Order number
- Clear photos of the item
- Reason for exchange/refund
After approval, the team provides further instructions and issues store credit where applicable.
Order Cancellation
Once an order is confirmed and paid, it cannot be cancelled. Customers are advised to verify size, color, and quantity before payment.
Color Disclaimer
Minor color differences caused by lighting, photography, fabric texture, or screen settings are not considered defects and are not eligible for exchange.
Contact Address: V390/70 Kashmiri Street, Qainchi Metro Stop, Lahore, Pakistan.